FAQs (FREQUENTLY ASKED QUESTIONS)
Kindly check the below FAQs if you are not very familiar with the functioning of this website. If your query is of urgent nature and / or is different from the below set of FAQs then please call us on +91-74188 63337 between 10.00am & 6.30pm between Monday to Saturday or write to us at firstname.lastname@example.org to get our immediate help.
1) How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
2) Are there any charges for registration?
No. Registration on meeturneeds.in is absolutely free.
3) Do I have to necessarily register to shop on Meet Ur Needs?
No. You may shop and check out on the meeturneeds.in site as a guest user. But, we suggest that you register so as to avoid typing in your name, address, etc. every time you shop on our site.
4) Can I have multiple registrations?
Each email address and contact phone number can only be associated with one account.
1) What is My Account?
My Account is the section you reach after you log in at meeturneeds.in. My Account allows you to track your active orders, credit note details as well as see your order history, wish list and also update your contact details.
2) How do I reset my password?
In the Login page, please select the option called “Forgot your password? Click here.” An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
1) What are the modes of payment?
You can pay for your order on meeturneeds.in using the following modes of payments:
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard)
c. Net Banking (CCAvenue)
2) Are there any other charges or taxes in addition to the price shown?
Is GST added to the invoice? The GST is included in the MRP of products. There are no additional taxes added by Meet Ur Needs to your order. The prices you see on our product pages are the prices you pay.
3) Is it safe to use my credit/ debit card on Meet Ur Needs?
Yes it is absolutely safe to use your card on meeturneeds.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer. All transactions on Meeturneeds are completed via secure payment gateway (CCAvenue) which is PCI and DSS compliant. We do not store your card details at any given time.
4) What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
5) If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your meeturneeds account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
1) What is the minimum order value? When will I receive my order? How much are the delivery charges?
We provide a unique service of not levying any delivery charges on the customers. Your order delivery timeline only would change based on your order value, as provided below:
Minimum Order Value
Delivery Lead Time
Order < 12.00PM, same day delivery
Order > 12.00PM, next day delivery
Within 4 – 6 days
We begin deliveries in some locations from morning and complete the last delivery by 10PM.
If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will inform you regarding the delay and deliver on your convenient time.
2) How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
3) How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log-in into your account. Click on "My Account" at the top right hand corner and go to the "Addresses" section to change your delivery address.
4) Do you deliver in my area?
You can check if your area is being covered by entering your pin code on the home page.
5) Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
6) Do you do same day delivery?
We do same day delivery provided you place your order before 12 noon on the day you want delivery.
7) Is Same Day Delivery applicable to only a few products or all products?
The Same day Delivery is applicable to our entire range of products.
8) Can I add products after the cut off time for a slot?
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, you can call our customer support team and check for including your requirement. If the order is COD, then the price of the additional item will included in your bill. If the order was pre-paid, then you will need to pay COD for the additional items added.
9) Can I change my order delivery slot after placing the order?
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
10) How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
11) Is it possible to order an item which is out of stock?
We have multiple options of ordering: (a) order over phone call / sending SMS via registered mobile number; (b) order by sending message or requirements photo over What’s app; & (c) order over online store. It is possible to order out of stock items and items which are not listed on the online store via call, SMS or What’s app. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
12) How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
13) How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an SMS about unavailable items before the delivery of your order.
14) When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team.
15) How do I contact customer service?
Our customer service team is available between Monday to Saturday, from 10.00am to 6.30pm. You can also reach us via calling +91-74188 63337 or via email at email@example.com
16) How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Meet Ur Needs. Do write to us at firstname.lastname@example.org for your valuable feedback.
17) How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
RETURN & REFUND
Return - Refund
In the event of delivery of a wrong product (product other than what was ordered) and / or faulty product (damaged condition / higher or lower SKU), other than alternate products confirmed by customer, we shall replace the wrong / faulty product with the correct product. In case we are unable to replace the product, then the refund of the value of the product shall be organized to you ASAP.
Return Policy - Time Limits:
1. Perishable goods: Within 24 hours from the delivery date
2. Other goods: Within 24 hours from the delivery date.
1) Do you have offline stores?
No we are a purely internet based company and do not have any brick and mortar stores.
2) Where can I find currently running offers/ promotions?
There is a link called "On Sale" on the top header of our website. All products with any discount or promotions are listed under this section.
3) How will I get my money back in case of a cancellation or return?
The amount will be refunded to your meeturneeds.in account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.
4) I am a corporate/ business. Can I place orders with meeturneeds.in?
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at email@example.com to know more.
5) I'd like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please contact us at +91-74188 63337 or write to us at firstname.lastname@example.org and we will try our best to make the product available to you.
6) How & where I can give my feedback?
We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at email@example.com, or call us at +91-74188 63337 and we will do our best to incorporate your suggestions into our system.